I have sent an invoice, but the recipient says that they haven’t received it.
Start by logging in to Pagero Online. Go to My documents – Sent documents or Outbound – Pagero Online –Sent invoices. Make sure you find the invoice and check that it has send mode/send type “Production”. If you can’t find the invoice, check if it’s listed in Files in progress in Pagero Online or Pagero Connect. In that case our support is working on solving your issue as soon as possible.
The invoice has to be in send mode/send type “Production” to be handled automatically. If it is “Cert or “Test”, then you need to contact our support.
If you’ve seen that the invoice has been sent but you haven’t received any error message from Pagero, then it’s necessary for the recipient to take contact with their service provider for e-invoices to check if the error is on their side.