The program can’t find the certificate

  1. Make sure that the card is correctly inserted in the card reader.
  2. Make sure that BankID Säkerhetsprogram is installed and function properly.
  3. Control that the card reader is installed and running. A diode on the card reader should light up or blink when the card is inserted into the card reader.
  4. If all the steps above have been controlled, try restarting your computer with the card and card reader connected.