In order to sent Credit Notes, please log in to your Pagero Online account.
Then choose 'Create Invoice' option:
Next, choose Distribution Type (Electronic/Email), the Recipient and finally Invoice Type (Debit or Credit), in this specific case, you must choose Credit:
After that, you click on Create Invoice, the portal will take you to the view where you can fill all the necessary details and subsequently send the document.
Bear in mind that when sending a credit note, the unit price must be a positive number and the quantity a negative number. See the image below as an example:
