Unlock a user account

When entering an incorrect password multiple times, a user account will become locked. In this article, we'll go over how to unlock a user account.

Once a user fails to log into their account several times, a notification will be sent to all company admins as well as the user itself. 


To unlock the user, follow these steps.

1. Make sure you are in the new Pagero Online web UI as this feature is not available in the older platform. To go to the new web, click the "Use our new web" link from the front page in Pagero Online or click this link.

2. From the new web the company administrator can access the company's users by first click the profile picture or initials in the top right corner of the page. 


3. Then chooose "Company account" to administrate the company account and users.

4. From there, find the ‘Users’ tab in order to find the locked user. Within this user, there is an ‘unlock’ button on the right side of the user list.


5. After clicking this button, the user account should be able to be accessed once again.


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