Unlock a user account

When entering an incorrect password multiple times, a user account will become locked. In this article, we'll go over how to unlock a user account.


1. Once a user fails to log into their account several times, a notification will be sent to all company admins as well as the user itself.


2. The company admin can access the ‘Users’ tab in order to find the ‘Locked’ user. Within this user, there is an ‘unlock’ button on the right side of the user list.


3. After clicking this button, the user account should be able to be accessed once again.


Have more questions? Submit a request