eBanking

Before you can get started with eBanking, you must first set up the integration between your bank and Pagero. How this is done depends on which bank you use and the agreement Pagero has with them. If your bank is not listed below, it may still be possible to integrate your accounts. For more information reach out to your Pagero contact person. 

Once your bank has set up the integration on their side, your banks and accounts will need to be set up in Pagero eBanking. The basics of this set up is the same regardless of bank, but certain banks have specific information that differs. To start off, you will need to set up your bank in Pagero eBanking. 

E-banking comes with specific user permissions to allow you to control the access your users have. To Administrating users in Pagero Online for instructions.

Within e-banking you can control the access based on document types, as well as divide them based on whether a user should be able to upload or sign the documents.

This means that for outgoing payment files you can give access to upload and/or sign Direct Debit, Salary and/or Supplier Payments.
For incoming payment files you can allow access to Balance reconciliation or Customer payments and account events reconcilliations.

Balance Reconciliation - Allows the user to see and manage balance reconciliation files
Customer payments and account events reconciliation - Allows the user to see and manage customer payments and account events reconciliation files
Sign Direct Debit - Allows the user to sign direct debit files
Sign Salary - Allows the user to sign salary files
Sign Supplier Payments - Allows the user to sign supplier payments
Upload Direct debit - Allows the user to upload direct debit files
Upload salary - Allows the user to upload salary files
Upload supplier payments - Allows the user to upload supplier payments

Here you have two options.
Presentation language dictates the language shown on the PDF presentation of your files.
Duplicate check will stop any duplicate files being sent.

This setting is only for customers sending salary files to Nordea. If enabled the the salary paid out day is the same as execution day, and not the day after.

Here you have two options for your inbound files. 

Config split allows you to choose whether you wish to split your inbound files.

If you choose to split your reconciliation files you will be given the option to split them per document type, should you wish to customize the split further. There you can choose to split the files by account or not at all.

If you are set up as a service bureau, you will get a further option of splitting per client as well as account.

Custom filename lets you customize the naming convention of the files delivered to you from Pagero Online.
You have the option to add static text, date and time, document type, original file name and account name as well as the file extension. If you add multiple parts you can order the parts according to how you wish the name to be ordered by clicking the up or down arrows.

Here you can set up your banks for eBanking. See 1.1 Integrating your bank accounts  for instructions. 

Here you can see which accounts you have set up and add new ones as needed.
Once your accounts are set up you will need to ensure the account mapping is set up correctly.

To configure your accounts you must first have set up your bank in eBanking, see 1.2 Add Accounts for instructions. 

Account mapping

Account mapping is what decides which transactions get sent to which banks, based on the information you give in the file you send and how your accounts are mapped. This then also works in reverse for your inbound files, matching the information in the file from the bank to the correct account in Pagero.

1. Go to Settings and then choose Accounts from the sidebar. (Note: for Service bureau you will first have to choose Clients in the sidebar and from there choose the client in question.)

Here you see all of your banks and how many accounts have been configured for each, which is to say how many accounts have been integrated to Pagero.

2. Underneath your accounts you will see your account mapping. Click Edit to add or change an account.

3. Now choose Add account to map a new account.

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4. Now you add the mapping details based on how you want your files to be directed.

a. Account number should be the account number you will use in the file you create, this will then be listed under Account in file.

b. Account type should match the account number.

c. Tick Charge different accounts depending on document type if you have different accounts or banks based on what type of document you send. Then follow steps d. through f. for each document type.

d. Choose which bank the account to be charged is connected to.

e. Choose which account to connect by ticking the Charge account box. You can choose multiple accounts here, for example if you have different accounts for different currencies.

f. Choose fallback account, which will be the account the payment will match to if it does not fit to any of the accounts (for example if a payment is in a currency you do not have a set account for).

f. Click Save.

Settings

Here you can choose which eID provider your company will use, either Freja eID or Bank ID. Note that only one eID provider can be chosen and covers all users approved to sign documents, so all users must have the same eID provider.
You can also set the number of signatures required for each documents.
If you have the Advanced Signature agreement you can also choose the number of signatures required depending on the amount in the file.

For Freja eID you can also choose which minimum registration level the user must have on their Freja eID.

Approved users
See which users are approved to sign documents. Note that this will show all users approved to sign any document type, regardless of any potential type restrictions you may have set up. You can also disable a user's ability to sign by clicking Disable.

For Nordea customers only. Here you upload the Secure Envelope certificate mentioned in the Nordea section of 'Integrating your bank accounts with Pagero Online' under Set up process.

Download your certificate from Nordea. The certificate is connected to your Corporate Access agreeement, for help with this reach out to Nordea. 

Click 'Upload certificate' to choose the certificate file and upload. 

A password field will now show up. Enter the certificate password you received from Nordea and click save. 

Notifications allow you to choose which email notifications you receive from Pagero Payment Online.

You have four different categories of notifications which you can customize separately. 

On Error - Receive an email notification each time a file you send gets an error. 

On Status - Receive an email notification each time a status event occurs. This can for example be when a file is waiting to be signed or the Nordea certificate is about to expire. 

On Presentation - Receive an email when a presentation has been created and is ready to be fetched. 

On System Changes - Receive a notification when any of the following is changed or created: Bank, Account or Client. Also, when the notification itself gets disabled.

To add a notification, you must first choose Yes from the Enabled dropdown menu and then Email under Protocol.

Then you can add the recipient for the notification. You can add multiple recipients by clicking the plus symbol or if you wish certain users to be added in Cc or Bcc.

To narrow down your options, you can use the drop down menu to the left to choose which status you want to look for. By default this is set to the To be handled option when you log in.

For all options except To be handled you can also use additional filters to narrow down your search further.

Each file will have a colored marker, indicating it's status in the processing as well as a description. 

By clicking the file from your list you can see more information in the right hand menu. 

By clicking the Details drop down button you can also see more information about the file itself and the process it has gone through.  When contacting Pagero Support, it is recommended you find the Pagero reference from the details. It will help us to find the file much quicker.

Files that have been processed and await signature will have a blue status marker with the text Wait for signature.
By clicking on such a file you will get the option to sign the file, as well as see how many signatures are required.

If you have multiple files to be signed you can choose Select all for signing to mark all files in the Wait for signature status. Then you can click Sign in the right hand menu to sign for multiple files at once.

You can use the dropdown menu to narrow down your options you can use the drop down menu to the left to choose which status you want to look for. By default this is set to the To be handled option when you log in.

For all options except To be handled you can also use additional filters to narrow down your search further.

To manually download your files you can click on the file in question, which will bring up more information to the right. There you can choose Presentation to see the PDF presentation of the file and Download file to download the file itself to import into your ERP. 

By clicking the Details drop down button you can also see more information about the file itself and the process it has gone through.  When contacting Pagero Support, it is recommended you find the Pagero reference from the details. It will help us to find the file much quicker.