When you have created your price list, it's a good idea to test it out and see if it works.
In order for an invoice or shipment to match your price list, the information on the invoice/shipment should match the information in the price list marked in green below.
Not a match? Follow these steps to troubleshoot and find out where the information differs.
- Double check so the header information in the price list is the same as in the shipment/Invoice
- Carrier
- Logistics service
- Customer number at LSP
- Shipment date is within the Price list valid dates
- Address details
- Is there a Lowest value in the price list? What is the value for that in the shipment/invoice? The cost driver for the lowest value is the cost driver in the price list header.
- What is the cost driver in the price list? What is that for the shipment/invoice?
2. Manage - Postal code area
- Is there matching postal code areas in the price list with the shipment/invoice?
- Is there several postal code areas with the overlapping postal codes?
- Check the spelling of postal codes and postal code areas
- Are there Cities and Zipcodes for the same in the postal codes areas? This will lead to issues since no exact match will be found.
3. Is the currency in the shipment? Is it different from to the currency in the price list?
If you followed all the troubleshooting steps and you still can't get your price list to match to your invoice/shipment, please reach out to Support for assistance.