In Manage Orders page you can inspect your order flow. Here you can find detailed information about your orders' status and content.
Table of Contents
- General information
- Who is it for?
- How does it work?
- Manage Orders in Pagero Online
- Invoice Subtypes
- Order Subtypes
1. General information
Manage Orders is a powerful application available on the Pagero Online platform that streamlines the order management process for suppliers and buyers. This service is provided at no cost and enables suppliers to receive and respond to purchase orders sent by buyers.
Manage Orders provides a centralized platform that simplifies the entire process, from order creation to final invoicing, making it easy for both parties to manage their orders in a timely and efficient manner. Additionally, the application offers real-time updates, giving users complete visibility of their orders, which can help them stay on top of their business and ensure timely deliveries.
2. Who is it for?
This service is particularly beneficial for companies that do not have an existing order system or those who are looking for a quick and easy way to get started. It is also beneficial for companies who would like to use Manage Orders capabilities as a hybrid alongside their existing system to meet customer requirements.
This tailors to individuals in a company who are responsible for order management, operations, or logistics, such as Supply Chain Manager or Operations Manager. As a user of Manage Orders, suppliers can effortlessly receive, process, and manage purchase orders directly through our portal. They can say goodbye to manual paperwork and scattered emails – everything they need is conveniently consolidated in one centralized location.
3. How does it work?
Order Management Process
When a purchase order is received, suppliers can promptly reply with an order response, providing accurate details and confirming their commitment to fulfilling the request. With the ability to create dispatch advice, suppliers can keep their customers informed about the status of their orders.
Users can add critical information such as delivery dates, tracking numbers, carrier details, and more to ensure smooth delivery logistics. Once the package is sent, the buyer will receive instant notifications, promoting transparency and trust. Once ready, suppliers can easily convert the order into an invoice with just a few clicks, ensuring a seamless transition from order to billing.
Unmatched Order Visibility and Communication
With Manage Orders, suppliers gain a comprehensive overview of all their orders, making it easy to track and manage the entire order lifecycle. They can stay up to date with buyer information, shipping details, attachments if any, requested delivery dates, order history, and a detailed list of ordered articles with their corresponding article numbers and quantities. Additionally, suppliers can conveniently communicate with buyers by adding notes, such as indicating items that are temporarily out of stock.
Efficient Notifications
Our system ensures that suppliers never miss an important order. They receive email notifications each time a new order is received, enabling swift action and reducing response time. This way, they can stay connected with their customers and ensure prompt order processing to enhance customer satisfaction.
Order Status
In the Manage Order application, users can easily track the status of their orders. These statuses provide valuable information about the progress and status of each order, helping users stay organized and make informed decisions.
The available statuses are:
- Accepted: The supplier has approved the order.
- Accepted with Changes: The supplier has accepted the order with modifications.
- Rejected: The order has been declined by the supplier.
- Partially Delivered: Only a portion of the order has been delivered.
- Fully Delivered: The complete order has been delivered.
- Partially Invoiced: Only a portion of the order has been invoiced.
- Fully Invoiced: The entire order has been converted into an invoice.
Additionally, users can conveniently filter orders based on their specific statuses, allowing for efficient sorting and focused attention on orders with desired statuses. This feature streamlines the order management process, enabling users to prioritize and manage their workflow effectively
4. Manage Orders in Pagero Online
Navigate to Orders by clicking Manage Orders from the home page. After clicking here, you will find a list of all your orders and general information in following columns:
- Buyer
- Order Number
- Amount
- Requested delivery
- Received
You can also narrow down your order by filtering them with status or using the search field.
In order to find more detailed information, click the order number you wish to inspect. For example, you will find accurate info about articles in a specific order as well as the history log for the document. Here, you can also start creating order response, dispatch advice or invoice regarding to the order.
Create Order Response
After receiving the order, the first task is to send an order response back to your customer. With order responses you can either accept the order as is, or make changes based on what you can deliver. Additionally, you may add extra charges such as freight or discounts.
Create Dispatch Advice
After the order response, the next document you are sending is the dispatch advice that will list all the deliverable articles. Here, you can add important information about the delivery itself such as order number, delivery date and possible tracking number.
Create Invoice
The final document to close out the order-delivery chain is the invoice. Invoice creation here works closely like it does in normal invoice portal. Invoices created through the order portal has few extra fields such as referenceable order number so that the invoice can be directly matched to a certain order.
5. Invoice Subtypes
Invoices can be generated directly within the Manage Orders portal, enabling suppliers to quickly and accurately create and send invoices to buyers. It is important to note that when we refer to 'Invoices,' there are various subtypes available, including standard invoices, debit invoices, and credit invoices.
6. Order Subtypes
Manage Order caters to various order types, accommodating a wide range of business
scenarios. Whether it's purchase orders, rush orders, blanket orders, call off orders, spot orders,
consignment orders, standing orders, or cross-docking orders, our platform can seamlessly handle them all.