I got an error file, how do I handle it in Pagero online?

To handle an error file/document in Pagero Online go to My documents > Handle files with errors/Handle documents with errors

To get more information about the error, click on the file, a drop-down error description will now appear (see below image).

Depending of what kind of error it is, you will need to make appropriate changes.
Some errors can be adjusted directly in our system, for instance an incorrect reference or email address. These can be quickly fixed directly within Pagero Online by simply changing the incorrect value to a new one.

Others errors can require that the document to be deleted from Pagero Online and later resent from your ERP-system, after the appropriate adjustments have been made to solve the error(s).


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