To handle an error file/document in Pagero Online go to My documents > Handle error batches and or Handel error documents.
To get more information about the error click on the file, a drop-down error description will now appear (see below image).
Depending of what kind of error it is, you will need to make appropriate changes.
Some errors can be adjusted directly in our system, for instance an incorrect reference or email adress.
Others errors can require that the document to be deleted from Pagero Online and later resent from your ERP-system, after the appropriate adjustments have been made to solve the error/s.