Go to Views – Outbound – Pagero Online – Error files to view information about the error and what you need to fix. You can also click directly on the message Files to handle, at the bottom left of Pagero Connect.
By clicking Error description, you will receive more information about why your invoice has not been delivered to the recipient. In the source document, you can download the original invoice that was sent to Pagero Online.
You can also restart your file directly from Pagero Connect. Select the file and click Restart. A common reason why the invoice needs to be restarted is that there is no customer posted in Pagero Online. In those cases there is no client that matches the customer number as specified in the invoice. If you go to Links – Customer directory, you can add the customer number. Then click Restart.
If you need to change anything in your invoice, click Remove and your invoice will be removed both from Pagero Connect and Pagero Online.