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FAQ

Why do I get reminder e-mails even though I already have printed the invoice?

You receive reminder e-mails because the invoice hasn’t been downloaded. Only when the invoice is downloaded does our system stop sending reminder e-mails.

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FAQ for update in the MSA on 2021-10-25
What do I have to input as a "unit" in my invoice row?
How do I send an e-invoice to a new recipient?
I got an error file, how do I handle it in Pagero online?
I get error in my invoice due to incorrect reference/order number, why is that?  
How do I resend a document that got stopped?
The document haven't gotten through to the receiver, what could have happened? 
I got the error message "This invoice batch contains an invoice with a new layout…”, what does it mean?
My invoice has been stopped with the error message that the recipient is not in my customer directory. I know that the recipient exists, so why does it not match?
Why do I get reminder e-mails even though I already have printed the invoice?

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