I got the error message "This invoice batch contains an invoice with a new layout…”, what does it mean?

This error occurs when have sent an invoice that has been stopped with the following error message: ”This invoice batch contains an invoice with a new layout. You don't have a mapping that can handle this layout.”

Either you have sent a new invoice that doesn’t have the same appearance as earlier, this can happen when there are updates within the invoicing system itself. Or someone may have made adjustments (even if slight) in the invoice layout, which can result in an error in Pagero’s template no longer matching your invoice.

Another reason could be that a field in your invoice could have been dislocated, which can cause a layout/mapping error. This is because the information in your invoice no longer has the same placement as before and the previous layout will therefore not work. 

Have more questions? Submit a request