What does this errror message mean: This invoice batch contains an invoice with a new layout…

”This invoice batch contains an invoice with a new layout. You do not have a mapping that can handle this layout.”


This error occurs when an invoice sent to Pagero Online as a PDF does not match the existing mapping for your company. This means the PDF you send does not have the same appearance as previous files. 


This can happen after an update to your invoicing system or if someone in your company makes any adjustments to your layout. 


This could also be due to a field in your invoice being displaced for any reason, as that means the information in your invoice does not have the same placement on the PDF as before and so the previous mapping will not work. 


When you get this error you should start by investigating whether there is something you can update or change in your invoicing system to go back to the previous layout. If the change was made deliberately or cannot be reverted within your system, contact Pagero Support to set up a new mapping of this new layout. 

Have more questions? Submit a request