Posted information for this issue:
2021-04-01 09:20 CEST
- During a period of time, the SFTP and AS2 services experienced an outage that lasted between 2021-03-31 18:59 to 2021-03-31 00:53
The incident was caused by problems with the servers, running the affected services, going offline and becoming unavailable. After the servers were brought back online, all services became available and were operating normal again.
The interruption affected customers in the following way:
- Customers cannot send documents to Pagero’s SFTP service.
- Customers cannot fetch document from Pagero’s SFTP service.
- Customers cannot send documents to some of Pagero’s AS2 services.
All other services in Pagero Online were available and working correctly.
2021-03-31 22:30 CEST
- We’re currently investigating a service outage that was identified at 2021-03-31 18:59 in our SFTP and AS2 service.