Handle documents with errors

 

If you receive information that your sent document is not processed correctly but has been stopped in error, you can find the document and information about the error in Pagero Online.

 

1. Go to My Documents -> Handle documents with errors. You can either search by a specific document number or then seek from a list that automatically opens when going in to this view. 

handle_documents_withe.png

 

2. You can see the following information about your documents with errors from the list: Document number, Receiver, Distribution method, When it was created, Document type and Send mode.

my_doc.png

 

3. Click on the invoice you want to take an overview and see the error description.

You can also download the source document and resend or delete the document.

error_des.png

 

Sometimes your document may have a status “Awaiting support” and this means that the document is waiting for a manual handling of our support. This is when you will have to wait for whether the document has been successfully sent or rejected after the handling. If it is rejected you can find it in Handle documents with errors.

Have more questions? Submit a request