2021-08-31 - Pagero Online web unavailable

Incident report will come shortly

Posted information for this issue:

2021-09-03 09:12 CEST

Reason for the interruption was that a central storage system became unavailable for a period of time during a system update. No data was lost, but processing and access via e.g. Web and API was affected since no data could be retrieved from that storage area during the time of the incident.

We apologize for any inconvenience this issue might have caused and we will post an incident report shortly under Historical Service Status


2021-08-31 22:00 CEST

We’re currently investigating a service outage that was identified at 17:25 CEST in Pagero Online and was resolved around 18:00 CEST. The issue is solved and the Pagero Online web is up and running again.

The interruption affected customers in the following way:

  • Unable to access Pagero Online web/api
  • Delays in document processing

We apologize for any inconvenience and will post new updates as soon as we learn anything more.


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