Submit a request

"My Invoices from Pagero & Billing Questions" creates requests directed to Pagero's Finance department regarding your services and subscriptions. "Cancellation of Services & Subscriptions" is for cancelling and removing your account(s) in pageroonline.com.

For best support and service, please enter your customer number. You'll find your customer number in Pagero Online or on your invoice. If you're a FreePortal user and haven't got your customer number yet, please enter FREEPORTAL.

VAT, GST, TAX ID, OVT or organizational ID

When you submit a request, Pagero will process your personal data in order to respond to your request and to do quality assurance of our support functions. You are welcome to read more here if you want further information (https://www.pagero.com/privacy-notice/)

Please enter the details of your request and be mindful of which data you share - use for example invoice reference numbers instead of attaching files in order to protect your data

Are you part of a company group who have contracted your services?

Are you receiving all invoices for your services? Meaning all transaction invoices & license invoices (YRC)

List the services you wish to cancel. e.g. Pagero BgLink 2.0 - YRC

If you have an e-archive with Pagero all your documents are stored in compliance with local regulations. If you wish to receive the documents we can export them at a cost of 550 EUR. Please let us know what you wish us to do.

IMPORTANT: Terminations needs to be done with 3 months notice. Otherwise you will have to pay the upcoming invoice(s). Your services will be deleted by the system on the end date. NOTE: If requested termination is close to the end date, we reserve ourselves that it might take a few days to fulfil termination.

We may have to confirm further details and would need to talk to the contact person

As a member of your team you've been authorized to terminate these services.

If your question regards multiple invoices please write all invoice numbers and seperate with comma or semicolon e.g.:

Please specify what you need help with.

Add file or drop files here